(PROOF BELOW) I started playing with iqoption on BTC a few days ago. I started with R$200 ( which is around US$62 ) and divided it into 2 positions, one multiplied 5 times and the other one 10 times, I lost the second one when it reached 95% of loss, I was playing double or nothing so I was ok with that. I played around with the first one a bit and saw an opportunity to invest some more so I bought R$100 more and put it on 5 times multiplier too along with the other one that I still had going. I stopped opening iqoption app and was monitoring bitcoin value from an extension I have on chrome, I noticed I was losing some money because BTC dropped a little today, but not enough to reach stop loss. So I decided to open iqoption app to see if everything was fine but I noticed the older position was not showing on the graph, so I went to look on the trading history and it was logged as closed a few minutes earlier with 36% loss, but stop loss was at 95% and I did not close that position! I went directly on support outraged, believing it to be a flaw on their system, the support delayed a bit to respond and then said it was going to be sent for technical evaluation and I would be contacted within 1 business day. On the way back home from work, still upset, thinking about what happened because I had a 16 chars password on iqoption, and only used it on my home computer and at work, both protected by another password on my windows user. The other access was my phone, which was in my pocket the whole time, anyway, I don´t believe I was hacked. So I started thinking about the other possibility, and caught myself thinking that if every now and then iqoption closed some position on loss, not a large one but little ones, that wouldn’t make too much noise, but how much money would they get from that? I know I can’t accuse them of anything yet, and I don´t have any proof, but either way, if their system is faulty or they intentionally do that from time to time, both alternatives sound terrible, in my opinion, so I decided to share what happened. Maybe it had happened to someone else and no one ever talks about it. I know one thing, I can´t trust them anymore, and I’m very upset because even though I was losing money, it was kind fun gambling a little, but I learned my lesson.
edit: They closed another option of mine without my consent, this is getting ridiculous, I have proof, thank god! https://imgur.com/08sTHIa, more info https://imgur.com/wbdxOJm
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